Issues Management Analyst

This is a fully remote position, open to applicants in Minnesota.

📋 Description

• Examine Book of Record issue records for accuracy, completeness, quality, alignment with risk, severity, classification, and connections to controls, processes, and affected products/services.

• Verify the rationale behind issue treatment decisions and ensure it is defensible for audit purposes.

• Confirm that all necessary Book of Record fields and supporting documentation are both complete and accurate.

• Track the progress of issues, including updates, timelines, action plans, and target completion dates until closure.

• Provide oversight to guarantee that issues are actively managed and in line with risk exposure.

• Challenge Issue Owners and Managers regarding issue documentation, risk alignment, control failures, and remediation strategies.

• Identify gaps, inconsistencies, and unsupported assumptions within issue records.

• Ensure issues adhere to minimum standards prior to escalation to the Second Line of Defence for Effective Challenge.

• Align issues with the Enterprise Risk Taxonomy, Intermediate Risk categories, control framework, and noted control failures.

• Assist in reporting on issue status, aging, severity trends, overdue matters, and progress in remediation.

• Collaborate with Issue Owners, Action Plan Managers, Business Units, risk teams, and governance teams.

• Offer guidance on issue management standards, expectations, and best practices.

• Raise concerns when issues fail to meet the required standards or timelines.

⛳️ Requirements

• Over 5 years of experience in risk management, internal audit, controls, or governance.

• Strong grasp of Issue Management frameworks and their lifecycle.

• Solid understanding of risk, control, and governance principles.

• Comprehensive knowledge of the Three Lines of Defence model.

• Experience with enterprise tools such as Archer (Book of Record) or comparable GRC platforms.

• Preferred background in issue quality review, testing, or effective challenge roles.

• Preferred experience in regulatory, audit, or compliance settings.

• Familiarity with risk taxonomies and control frameworks.

• Acquainted with concepts related to issue remediation and control testing.

🏝️ Benefits

• Performance-based incentives.

• Discretionary bonuses.

• Health insurance.

• Tuition reimbursement.

• Accident insurance.

• Life insurance.

• Retirement savings plans.

• Comprehensive training and coaching.

• Support from management.

• Opportunities for networking.

• Tools and resources for professional growth.

• Reasonable accommodations for individuals with disabilities.