Investor Services Assistant Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Oversee and manage the onboarding process for investors to the Investor/IM portal, ensuring access provisioning, data accuracy, and resolution of issues related to the investor-facing portal.

• Evaluate investor transactions in line with the Fund’s offering documents.

• Review investor statements, communications, and various documents prior to distribution to investors, ensuring compliance with investor and fund management directives.

• Confirm receipt of valid tax reporting forms from investors when Pinnacle provides tax services.

• Conduct reviews of subscription and redemption documents for less complex Funds/clients.

• Assess anti-money laundering (AML)/KYC requirements for investors of selected Funds to ensure compliance with regulatory standards, ensuring all processes and outputs align with Pinnacle’s policies and maintaining the control environment.

• Address and resolve inquiries or issues raised by investors, fund managers, or internal stakeholders.

• Serve as the primary contact for team members, clients, and other internal service teams.

• Proactively manage client requests and ensure that staff respond to inquiries in a timely and professional manner.

• Review, comprehend, and be able to discuss fund PPMs/OMs, side letters, and trade documents.

• Provide regular reports and feedback on investor relations topics, client issues, and departmental initiatives.

• Complete annual regulatory reporting for FATCA CRS.

• Oversee the AML programs provided by Pinnacle, including annual refresh or testing of controls.

• Coordinate with all relevant internal teams (e.g., Treasury, Fund Accounting) to ensure processes and workflows are aligned to meet client requirements.

• Supervise the day-to-day activities of the Investor Services Team to ensure all client deliverables are met punctually and that investor requests are addressed promptly.

• Support internal staff training and client-facing communications for the Investor portal.

• Allocate sufficient time for coaching, developing, and training junior staff.

• Conduct performance appraisals for staff and assist in their ongoing development and goal setting.

• Effectively manage staff's time and workload to ensure that both internal and external deadlines are met.

• Act as the first point of escalation for team members.

⛳️ Requirements

• Prior experience in Investor Services or client relations is essential.

• 1-2 years of direct management experience is required.

• Familiarity with AML/KYC and FATCA/CRS regulations.

• Outstanding interpersonal and communication skills.

• Capability to manage multiple demands, competing priorities, and constant changes.

• Proficiency in time allocation and management of tight deadlines.

• An undergraduate degree or equivalent experience is preferred.

• Knowledge of Canadian, Cayman, and Bermuda regulatory frameworks.

• Strong proficiency in MS Office applications.

• Comfort in learning and troubleshooting client-facing technology platforms; experience with system rollouts or portal implementations is advantageous.

• Bilingual (French/English) verbal and written communication skills are a plus.

🏝️ Benefits

• Extended Health Benefits.

• RRSP Employer Match Program.

• Competitive Compensation.

• Annual discretionary bonus.

• Educational Support.

• Work-Life Balance.

• Remote work environment, with occasional in-office days for learning, relationship building, collaboration, and socializing.

• Exposure to all aspects of the business.