Internship – IT Customer Support

This is a fully remote position, open to applicants in Europe.

📋 Description

• Assist the IT support team with daily operations, encompassing both 1st and 2nd level support.

• Receive and manage support requests through email and the ticketing system.

• Install, configure, and uphold hardware and software systems.

• Collaborate with experienced colleagues to analyze and resolve issues.

• Document IT processes and support cases meticulously.

• Participate in internal IT projects and rollouts.

⛳️ Requirements

• Fundamental understanding of Windows and/or Linux operating systems.

• Genuine interest in network technologies, cloud services, and IT security.

• Some experience in IT support is beneficial but not mandatory.

• Strong analytical thinking, systematic working methods, and problem-solving abilities.

• A team player with excellent communication skills and a passion for working with others.

🏝️ Benefits

• Gain insight into contemporary IT environments and cloud technologies.

• Engage hands-on with a dynamic team.

• Receive personal mentoring and the chance to contribute your own expertise actively.

• Enjoy flexible working hours with potential remote work options.

• Opportunity for long-term collaboration following the internship.