International Critical Incident Consultant

This is a fully remote position, open to applicants in Malaysia.

📋 Description

• Serve as the initial point of contact for custodians needing critical incident support, offering guidance on best practice clinical interventions (CIS) and crisis response programs.

• Collaborate with various global subsidiaries and partners to review, approve, and facilitate the provision of CI support.

• Precisely document all relevant information in the database related to the clinical management of cases.

• Request and oversee CI costing from global subsidiaries and partners, ensuring that quotes are submitted to customers for their approval.

• Provide selective onsite and/or virtual clinical CI support and counseling to customers and members when appropriate.

• Engage with all customers and stakeholders as necessary to ensure effective implementation of CI and disruptive event services.

• Participate in formal or informal meetings with Client Services and Customers to guarantee a thorough understanding of the services we provide.

• Develop client protocols and related documentation in close collaboration with the Client Services and Marketing team for the delivery of such materials.

• This job description is not comprehensive and may be revised or expanded as the role evolves and business needs change.

⛳️ Requirements

• A minimum of a master’s degree in Psychology, Counseling, or an equivalent qualification.

• Registration with the relevant psychological or counseling board in your respective country.

• At least 2 years of experience working with trauma and critical incident situations.

• Ability to demonstrate a solid understanding of various trauma and disruptive event theories and paradigms.

• Proficient in computer skills and comfortable with adopting new technologies.

• Capability to effectively integrate Clinical and Critical Incident focuses.

• Strong client service orientation.

• Articulate and competent in English.

• Good telephone etiquette and ability to provide therapeutic support over the phone.

• Solid clinical understanding with the ability to manage critical incidents and workplace disruptive events.

• Excellent time management skills.

• Strong administrative abilities.

• Ability to collaborate effectively within a team.

• Ability to perform well under pressure and respond swiftly.

• Business and commercial awareness along with competent basic financial administration skills.

🏝️ Benefits

• Requires rotational weekend standby duties (approximately every 3–5 weeks) to address any urgent requests that may arise after hours.

• Global Flexibility: Must be willing to attend meetings outside of standard local working hours to accommodate global clients and teams as needed.

• Remote: This is a remote position based in Malaysia, requiring a suitable workspace for remote work, reliable power and Wi-Fi, and a smartphone for Lyra systems authentication login.

• Occasionally, there may be an expectation to travel to customer sites in Malaysia or regionally to assist with onsite CIS interventions.