Internal Communications Manager – Channels, Operational Field Communications

This is a fully remote position, open to applicants in Missouri.

📋 Description

• Create and implement communication strategies for field audiences, translating intricate business updates into clear, timely, and actionable messages.

• Collaborate with business leaders and subject matter experts on communication intake, planning, content creation, audience targeting, distribution, and follow-up.

• Organize regular communications, leadership messaging, and special projects while overseeing communications calendars and scheduling.

• Act as the primary contact for intranet platform operations, collaborating with IT and cross-functional teams on enhancements, troubleshooting, and user experience improvements.

• Manage governance and administration of intranet engagement tools, including feedback channels, comment moderation, and two-way employee interaction.

• Assist with company-wide broadcasts, test streaming technology, and oversee communications during outages or business continuity situations.

• Direct the strategy and execution of audience segmentation.

• Track and analyze channel performance, site traffic, news engagement, and search behaviors.

• Oversee communications content governance, records retention, and archiving procedures.

• Support a network of over 250 intranet content contributors through training, guidance, governance, and continuous assistance.

⛳️ Requirements

• Bachelor’s degree in a relevant field or equivalent experience through a combination of education and related work experience.

• At least 5 years of related work experience.

• Strong expertise in technical and operational writing.

• High level of critical thinking and problem-solving abilities.

• Capacity to connect processes with communications for field audiences.

• Experience in managing communications intake, workflow, and approval processes.

• Preferred: experience supporting field-facing or operational audiences in a large, matrixed organization.

• Preferred: knowledge in communications planning, editorial calendar management, and message development.

• Preferred: familiarity with intranet platforms, digital workplace tools, or communications technology; SharePoint experience is advantageous.

• Preferred: capability to streamline processes and develop scalable documentation.

• Preferred: strong judgment in prioritizing tasks, managing ambiguity, and knowing when to escalate issues.

• Preferred: experience supporting senior communications leaders or working in a high-volume communications environment.

🏝️ Benefits

• Competitive salary.

• Medical and prescription drug coverage for eligible associates and their dependents.

• H&R Block Retirement Savings Plan (401(k) Plan).

• Employee Assistance Program.

• (Virtual) fitness center programs.

• Associate discount program.

• Business Travel Accident Insurance.

• Associate Tax Prep benefit.

• Eligibility for incentive compensation or a short-term incentive plan may provide additional earnings.