Intern – Customer Service Center

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Manage internal and external incidents and inquiries through official communication channels

• Record and monitor requests, questions, and incidents

• Offer Level 1 support, aiding with access, permissions, and authentication challenges

• Escalate issues as needed and ensure follow-up on their resolution

• Contribute to documentation and enhance support processes

• Identify business opportunities and relay them to the commercial/sales team

• Work collaboratively with other departments to ensure the customer's perspective is integrated into solution development

• Pursue necessary certifications, showcasing a commitment to ongoing professional development

⛳️ Requirements

• Currently pursuing a university degree in IT or related disciplines

• Basic computer proficiency and/or familiarity with Microsoft 365

• Proactive with a sense of urgency and commitment to managing a high volume of requests

• Ability to rapidly learn new technologies

• Plus: familiarity with Microsoft 365

• Plus: background in customer service or technical support

• Plus: understanding of CRM or ticketing systems

• Plus: completion of Microsoft courses and/or certifications

🏝️ Benefits

• Meal/food allowance provided through a Flash card

• Remote work allowance

• Gympass / Wellhub membership

• Life insurance coverage

• Extended maternity/paternity leave

• Partnerships and discounts with educational, health, and leisure providers (such as universities, language schools, gyms, health clinics, etc.)

• Culture of continuous feedback, including: biannual feedback sessions, 1:1 meetings, Individual Development Plan (PDI), and BHS Experience