Intake Training Manager – LATAM

This is a fully remote position, open to applicants in Guatemala.

📋 Description

• Oversee the onboarding, training, and continuous coaching of the Lemon Law and Personal Injury Intake teams.

• Create and implement training programs for new hires that cover essential case type fundamentals.

• Facilitate ongoing training sessions, team meetings, and skill enhancement workshops.

• Evaluate live calls and assess recorded calls to pinpoint coaching opportunities.

• Collaborate closely with the Quality Assurance team.

⛳️ Requirements

• Excellent English communication skills (C1 level), both spoken and written.

• Fully bilingual, with fluency in both English and Spanish.

• Minimum of 5 years of experience in sales training, call center coaching, or team development in a high-volume call center, legal intake, or customer acquisition setting.

• Demonstrated success in enhancing agent performance, conversion rates, or customer experience metrics through structured training and coaching initiatives.

• Outstanding facilitation and presentation abilities.

🏝️ Benefits

• 6 paid time-off (PTO) days annually

• 100% remote working environment

• Performance-based incentives linked to team results

• Chance to collaborate closely with leadership and legal professionals in a progressive, modern law firm