Customer Training Manager

This is a fully remote position, open to applicants in Germany.

📋 Description

• Conduct both online and in-person training sessions, equipping voize coaches to provide effective instruction.

• Facilitate engaging and motivating training experiences for caregivers to enable quick product activation.

• Collaborate with Support, Product, and Customer Success teams to address onboarding challenges.

• Assess training effectiveness and revisit training for groups exhibiting low engagement.

• Regularly update and enhance training materials based on participant feedback.

• Carry out onsite visits for cases with low product adoption to re-engage users.

⛳️ Requirements

• Demonstrated experience in Train the Trainer programs, especially with large audiences.

• Excellent communication and presentation skills, capable of engaging and motivating users.

• Background in training professionals, preferably in the healthcare or caregiving industry.

• Enthusiasm for technology adoption and a commitment to empowering others to embrace change.

• Proficient in German (C2 level) and possess a good command of English.

• Availability to travel 2–3 times per week to meet with customers; ideally, you are located in Berlin, Munich, Cologne, or Frankfurt, with flexibility to travel.

🏝️ Benefits

• 30 vacation days plus an additional day off for your birthday.

• Germany Transport Ticket.

• Urban Sports Club membership.

• Regular company off-site events.

• Access to educational platforms like Blinkist and Audible.

• Flexible working hours and a supportive hybrid working environment.

• Stock options.