Intake Specialist – Intake & Conversion Specialist

This is a fully remote position, open to applicants in Honduras, +3 more countries.

📋 Description

• Adhere to established intake scripts and qualification protocols.

• Ensure professional and clear communication with prospective clients.

• Collaborate with the internal legal team concerning qualified cases.

• Manage and convert incoming calls into qualified cases.

• Handle a high volume of calls while maintaining professionalism and empathy.

• Accurately record client information in the CRM system.

• Achieve and surpass KPIs related to conversions and call handling.

• Act as the primary point of contact for incoming leads.

• Conduct follow-up calls as necessary to advance leads through the pipeline.

⛳️ Requirements

• Time Zone: PST.

• Initial 6 to 8 months will require daytime shifts only: 8:30 AM to 5:30 PM or 9:30 AM to 6:30 PM.

• Following the initial period, a rotation to later shifts such as 12:30 PM to 9:30 PM may occur.

• Weekend availability might be necessary.

• Expected call volume of 45+ calls per day, depending on lead flow.

• A strong command of the English language is mandatory.

• Experience in high-volume call environments is preferred.

• Proficiency in utilizing CRM systems is required.

• Familiarity with VoIP phone systems is essential.

• Experience with email and calendar management tools is necessary.

• Comfortable navigating internal communication platforms.

• Strong verbal communication skills are a must.

• Confident and persuasive phone presence is important.

• A results-driven mindset is essential.

• Ability to handle a high volume of calls is required.

• Active listening and questioning skills are necessary.

• Goal-oriented and motivated by performance.

• Strong time management skills are required.

• Detail-oriented documentation capabilities are critical.

• Adaptability to changing shifts is necessary.

• Ability to work independently after the training period is expected.

🏝️ Benefits

• Competitive salary.

• Paid Time Off.

• Bonuses.

• 100% remote/home-based position.

• Full-time, long-term career opportunities.

• Parental Leave.

• Opportunities for professional development and training.

• Dedicated team support.

• Performance evaluated through established KPIs with bonus opportunities.