Intake Specialist I

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver administrative customer service support to claimants, providers, and claims management.

• Process and input new ancillary healthcare referrals.

• Offer both telephonic and written customer service to both inbound and outbound customers.

• Provide customer service in a fast-paced call center environment.

• Perform precise data entry and conduct reviews.

• Acquire knowledge of and operate corporate proprietary systems.

• Input electronic email, fax, and data-feed orders into the coordination system.

• Ensure consistent updates for all case stakeholders.

• Transcribe correspondence and reports from dictation.

• Employ problem-solving and critical thinking skills to tackle scheduling issues.

• Assist in securing appointments promptly.

• Achieve departmental production and quality performance standards.

• Undertake additional tasks as assigned.

⛳️ Requirements

• High School diploma.

• Previous work experience in a detail-oriented customer service setting.

• Capability to manage multiple tasks concurrently and prioritize workload to meet established deadlines.

• Outstanding written and verbal communication abilities.

• Proficient in computer systems and possess technical aptitude.

• Skilled in using Microsoft Office and proprietary systems.

• Strong interpersonal, time management, and organizational skills.

• Ability to maintain a professional and courteous demeanor during complex phone conversations.

• Capacity to work independently as well as collaboratively in a team environment.

• Must reside and work within the Central or Eastern Time Zone.

• Availability Monday–Friday, from 1:00 PM to 9:30 PM EST.

🏝️ Benefits

• Comprehensive benefits package for full-time regular employees.

• Medical (HDHP) with Pharmacy coverage.

• Dental insurance.

• Vision insurance.

• Long Term Disability coverage.

• Health Savings Account options.

• Flexible Spending Account choices.

• Life Insurance.

• Accident Insurance.

• Critical Illness Insurance.

• Pre-paid Legal Insurance.

• Parking and Transit FSA accounts.

• 401K plan.

• ROTH 401K option.

• Paid time off.

• Opportunities for career advancement.

• Remote work options.