Intake Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee new patient referrals and ensure timely start-of-care visits.

• Act as a liaison among specialty pharmacies, nurses, and patients.

• Gather information from pharmacies and patients.

• Assign suitable nurses to patients.

• Manage marketplace offers to maintain responsible nurse rates.

• Facilitate patient onboarding to Float Health.

• Verify logistics and schedules for safe and seamless home visits.

• Address restaffing and rescheduling requests.

• Engage in communication with pharmacies, nurses, and patients via email, phone, chat, and SMS.

• Handle inbound communications and initiate outbound outreach.

• Collaborate across functions in shared queues and Slack to complete visit documentation and associated tasks.

• Prioritize and manage multiple tasks concurrently.

• Continuously learn new processes and technologies.

• Build and sustain positive relationships with specialty pharmacy colleagues.

• Perform pharmacy engagement tasks as necessary.

• Provide feedback aimed at enhancing technology and processes.

⛳️ Requirements

• Previous experience in medical scheduling.

• Ability to navigate multiple technology platforms at the same time.

• Capability to manage incoming communications while supporting other responsibilities.

• Proficient typing speed of 60 words per minute with high accuracy.

• Strong critical thinking and problem-solving skills.

• Highly organized with exceptional time management abilities.

• Outstanding customer service skills.

• Excellent written and verbal communication skills, including the ability to understand and convey complex information clearly.

• Ability to work effectively both independently and as part of a team.

• Proficiency in medical terminology and policies is highly desirable.

• Previous experience in the healthcare industry is highly desirable.

• Preferred experience in infusion therapy, healthcare intake, or specialty pharmacy.

• Startup experience is preferred.

• Willingness to work weekends as part of the regular schedule.

• Availability for Sunday–Thursday shifts, typically from 9am–5pm or 11am–7pm PST.

🏝️ Benefits

• Medical, dental, and vision coverage.

• 401k matching.

• Unlimited paid time off with a minimum requirement.

• Paid parental leave.

• Monthly stipend for phone and internet expenses.

• Annual learning stipend.

• Health Savings Account (HSA) and Flexible Spending Account (FSA).

• Optional life, accident, hospital, and critical illness insurance.

• Zero commute; work from anywhere (on or around US hours).

• Options grant.