Intake Specialist

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Handle incoming calls and perform case intake from a queue for 6-8 hours daily.

• Offer guidance on general policy inquiries and facilitate solutions for less complex cases.

• Recognize cases that need escalation and complete the necessary documentation.

• Respond to basic inquiries and direct managers to the appropriate Employee Relations Tools or resources as required.

⛳️ Requirements

• Experience in a Call Center setting, particularly in case intake.

• Familiarity with case management systems.

• Background in HR / ER.

🏝️ Benefits

• Abundant opportunities to acquire new technologies through our internal Training division – Cognixia.