Intake Operations Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Build and spearhead a high-performing intake operation.

• Ensure the operation is scalable, accountable, and positioned to support the firm's growth.

• Oversee all intake operations from the sign-up process through to legal handoff.

• Direct the teams responsible for onboarding, document collection, records acquisition, and case preparation.

• Monitor operational performance across all intake functions.

• Identify performance gaps and implement corrective action plans.

• Create and maintain Standard Operating Procedures.

• Develop training materials and performance resources.

⛳️ Requirements

• A minimum of 5 years of leadership experience in operations, intake, onboarding, healthcare administration, legal operations, insurance operations, or similar high-volume environments.

• Proven experience in managing teams and supervisors within a fast-paced operational context.

• Strong analytical and problem-solving capabilities.

• Experience in utilizing operational metrics to drive accountability and enhance performance.

• Demonstrated ability to manage competing priorities and large workloads effectively.

• Experience in implementing process improvements and achieving operational efficiencies.

🏝️ Benefits

• Health insurance.

• 401(k) matching.

• Paid time off.

• Professional development opportunities.