Intake Coordinator – Ethics & Compliance Operations

This is a fully remote position, open to applicants in California.

📋 Description

• Oversee the intake channels for reporting and process reports to determine assignments.

• Dispatch timely acknowledgment receipts and log reports into the case management system.

• Elevate reports via the defined triage process and allocate them to the suitable team.

• Monitor unassigned cases to facilitate prompt follow-ups and assignments.

• Maintain an organized repository of information pertinent to investigative operations, intake processes, case administration, and referral protocols.

• Work collaboratively with the operations team to enhance intake processes, documentation, and workflows.

• Ensure the accuracy, completeness, and high quality of case documentation.

• Adhere to data integrity standards, conduct regular case audits, and engage in quarterly data reviews.

• Act as the primary point of contact for employee inquiries and concerns.

• Conduct comprehensive and empathetic intake conversations through live calls when necessary.

• Foster strong relationships with HR Business Partners, Employee Relations, and Employment Legal teams.

• Assist the Ethics & Compliance team with various tasks and projects as needed.

⛳️ Requirements

• Ability to navigate ambiguity and handle highly confidential information with discretion.

• Proficient in working efficiently within a dynamic, fast-paced environment.

• Demonstrate curiosity and a strong desire to learn.

• Open to feedback and maintain a teachable mindset.

• Dedicated to continuous personal and professional growth.

• Exhibit a collaborative and flexible approach in team settings.

• Skillful in establishing strong professional relationships.

• Capable of conducting thorough and empathetic intake conversations.

• Maintain accurate, complete, and high-quality case documentation.

• Follow data integrity standards and perform case audits effectively.

• Able to assist with various ad hoc tasks and projects.

• Willingness to work remotely from California.

🏝️ Benefits

• Medical, dental, and vision insurance.

• Health savings account or health reimbursement account.

• Healthcare spending accounts.

• Dependent care spending accounts.

• Life and AD&D insurance.

• Disability insurance.

• 401(k) plan with company match.

• Tuition reimbursement.

• Charitable donation matching.

• Paid holidays and vacation time.

• Paid sick leave.

• Floating holidays.

• Compassionate and bereavement leave.

• Parental leave.

• Mental health and wellbeing programs.

• Fitness programs.

• Access to free and discounted games.

• Supplemental life and disability benefits.

• Legal services.

• ID protection services.

• Rental insurance.

• Relocation assistance may be available if required by the company.

• Incentive compensation may also be available.

• Opportunity for remote work.