Intake Coordinator

This is a fully remote position, open to applicants in Canada.

📋 Description

• Serve as the primary point of contact for referred parents and caregivers.

• Evaluate program eligibility through a tailored screening tool and culturally sensitive phone interviews.

• Assist parents and caregivers in locating additional support and resources.

• Conduct biweekly updates for intake and case formulations.

• Allocate and schedule eligible families with Parent/Caregiver Support Coaches.

• Enroll families in the program’s activity and video portal.

• Contribute to the monitoring, support, and development of the program.

• Gather and input referral data as well as feedback from family surveys.

• Engage in collaborative discussions to adapt the program to better meet families’ needs.

• Coordinate with referral agents, including counselors, school counselors, Elders, family physicians, nurse practitioners, Indigenous child and youth mental health clinicians, early childhood educators, and family/youth support workers.

• Determine referral eligibility in collaboration with the staff Registered Clinician.

• Provide timely service to parents, caregivers, and referral agents in accordance with program protocols and policies.

• Connect families with culturally appropriate and safe resources as well as service providers.

• Consult with program supervisors when case-related concerns arise.

• Generate regular reports and assist in monitoring intake processes.

• Share intake updates and coach assignments during team clinical support meetings.

• Maintain precise, professional, culturally sensitive, trauma-informed, and respectful documentation.

• Engage in periodic outreach initiatives for the program.

• Take part in team training opportunities.

• Implement the Agency’s Diversity Lens and Framework for Support.

• Adhere to relevant legislation, policies, and guidelines from First Nations, Métis, and Inuit communities.

• Perform other related duties as necessary.

⛳️ Requirements

• Bachelor’s degree in child and youth care or a related field that focuses on working with families and children, with a preference for specialized programs aimed at Indigenous families and communities.

• Training in administering mental health-related screening and conducting interviews.

• Training in professional and human-centered case documentation.

• Approximately 3 years of relevant experience is preferred.

• A combination of training, education, and experience will be considered equivalent.

• Familiarity and experience with BC First Nations, Métis, and Inuit perspectives, cultures, histories, and knowledge systems.

• Understanding of Indigenous wellness and healing practices.

• Knowledge of child development, including insights from Indigenous worldviews.

• Experience working with adult learners from an Indigenous context.

• Ability to engage inclusively and respectfully with diverse populations, including mixed families and 2SLGBTQIA+ individuals.

• Awareness of the intergenerational and ongoing effects of colonial policies and practices on Indigenous peoples in Canada.

• Understanding of governmental institutions and agencies affecting Indigenous families and children.

• Proven oral communication and interpersonal skills.

• Capacity to receive, integrate, and provide constructive feedback.

• Strong computer skills, including proficiency in Microsoft Office, multimedia, and digital applications.

• Effective time management and organizational abilities.

• Capability to work independently and collaboratively.

• Experience in a supportive role with Indigenous parents, caregivers, families, and children.

• Understanding of Indigenous peoples' lived experiences related to wellness, well-being, and mental health issues.

• Familiarity with MS Outlook, Teams, and Word.

• Experience in mental health screening and interviewing is an advantage.

• Experience with telephone and virtual service delivery is a plus.

• Submission of a resume and cover letter in PDF format detailing how the requirements are met is mandatory.

🏝️ Benefits

• Full-time work week of 37.5 hours.

• Standard business hours from Monday to Friday, 8:30 a.m. to 4:30 p.m.

• Unionized position represented by the Health Sciences Association of B.C.

• CMHA BC will manage union dues on behalf of the Health Sciences Association.

• Opportunities for remote work within British Columbia.

• Access to training opportunities.

• A workplace that supports diversity.

• Personal experience with mental illness and/or addiction is regarded as an asset.