Intake Coordinator

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Respond promptly to inquiries and referrals from designated counties, managing multiple referrals as necessary.

• Gather and evaluate intake, referral, and admission data to determine service suitability and urgency.

• Maintain consistent communication with referral sources to facilitate timely progression of intake.

• Assist with service-related documentation and ensure all intake records (ISP, PCP, psychological assessments, SIS, guardianship, etc.) are complete and accurately uploaded in Dynamics and OnTarget.

• Collaborate with Program Directors to coordinate intake services, encompassing Alternative Family Living and Specialized Consultative Services.

• Identify staffing requirements and communicate effectively with Staffing and Onboarding teams.

• Manage the transition of new clients and intake documentation to the Qualified Professional for clinical handoff.

• Refer clients and their families to Advocacy services and community resources as required.

• Report directly to the Intake Manager and act as the initial point of contact for individuals and families entering services.

⛳️ Requirements

• Credentialed or credential-eligible as a Qualified Professional (QP).

• Master's degree in a relevant human services field and at least 1 year of full-time IDD experience, OR a bachelor's degree in a related human services field with a minimum of 2 years of full-time IDD experience, OR a bachelor's degree in an unrelated field with a minimum of 4 years of full-time IDD experience.

• Experience should include providing professional support to individuals with Intellectual and Developmental Disabilities.

• Strong attention to detail and accuracy in documentation and data management.

• Excellent written and verbal communication skills; professional, compassionate, and composed demeanor.

• Highly organized with the capability to manage competing priorities in a fast-paced environment.

• Collaborative team player with excellent interpersonal skills.

• Flexible, adaptable, and proactive in addressing client and organizational needs.

• Ability to establish and maintain therapeutic working relationships with clients, families, and internal teams.

🏝️ Benefits

• Health benefits starting on the 60th day of employment.

• Dental benefits commencing on the 60th day of employment.

• Wellness benefits available beginning on the 60th day of employment.

• 401(k) plan offered after 12 months of employment.