Insurance Verification Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Verify insurance providers and primary care physicians via online platforms or phone calls to gather benefit details.

• Complete billing responsibilities promptly.

• Reach out to primary care physicians to secure referrals and authorizations as necessary.

• Provide patients with information regarding insurance benefits, copayments, deductibles, and self-pay balances.

• Input authorization numbers along with accurate CPT codes, NPI, Tax ID, PCP, and payer information into the EMR system.

• Follow up with primary care physicians or insurance providers concerning requested authorizations.

• Cancel and reschedule appointments if authorizations have not been received prior to the service date.

• Ensure the accuracy of patient insurance information and deactivate inactive payers.

• Answer phone calls promptly, addressing requests and inquiries, and directing them appropriately.

• Document referrals, communications, insurance information, and patient data systematically in the EMR.

• Collect information and accurately input insurance billing codes.

⛳️ Requirements

• Experience in customer service.

• Capability to manage multiple tasks concurrently in a dynamic environment.

• Skill in managing and resolving patient complaints and conflicts.

• Excellent communication and interpersonal abilities.

• Preferred experience with Electronic Medical Records and Outlook.

• Bilingual proficiency in English and Spanish.

• For remote positions, candidates must show a strong level of engagement in virtual settings, including maintaining camera presence during meetings.

🏝️ Benefits

• Potential bonuses and commissions may be part of the overall compensation package.

• iCare benefits are mentioned, though specific details are not provided.

• Opportunity to work from home (remote) arrangement.