Insurance Service Support Associate

This is a fully remote position, open to applicants in Arizona, +1 more state.

📋 Description

• Manage all partner insurance policies effectively.

• Perform thorough policy and product evaluations with clients to ensure the best-value options are maximized.

• Utilize tools and underwriting standards to evaluate risk, recommend suitable products and coverage, provide quotes, bind, and issue policies.

• Apply sales techniques and product expertise to discern specific customer needs and maintain relationships with both prospective and existing Members.

• Articulate value propositions, respond to inquiries, address objections, finalize sales, and process payments.

• Maintain precise and timely tracking, including documenting customer interactions and the actions taken.

• Recognize opportunities for process enhancement, suggest solutions, and implement best practices.

⛳️ Requirements

• Candidate must reside in Arizona or Utah.

• Excellent verbal and written communication abilities in the necessary language(s) for the role, as warranted by business needs.

• Strong skills in sales, customer service, tracking, and follow-up.

• Proficient in software applications including word processing, spreadsheets, web browsers, and email.

• Familiarity with AAA products, services, and systems is preferred.

• Capability to multitask within a fast-paced work environment.

• Willingness to accept feedback and adjust accordingly as needed.

• Bilingual communication skills are preferred.

• An active Property & Casualty License or Personal Lines License is preferred.

• A high school diploma or GED is required.

• At least one year of experience in sales, retention, or customer service is necessary.

• Must obtain all unrestricted licenses required to sell Insurance and Membership products in all states serviced by the Member Service Center at the time of hire or added thereafter, within 60 calendar days of (i) starting in the role, or (ii) expanding the Member Service area.

• A quiet, dedicated workspace free from distractions is essential.

• Ability to connect directly to ISP via Ethernet (No DSL, Satellite, Hot Spots, etc.). The modem/router must be located in the same room as the computer equipment. Minimum requirements are 25 mbps download and 5 mbps upload.

• Availability to work a full-time schedule post-training from Monday to Friday, 10 AM - 7 PM (MDT).

• Willingness to complete mandatory training from Monday to Friday, 8 AM - 5 PM (MDT) for 6-8 weeks.

🏝️ Benefits

• Opportunity to engage in AAA discretionary annual incentive plans or other incentive programs based on position.

• 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period.

• Comprehensive Medical, Dental, Vision, wellness programs, and more!

• Paid Holidays.

• Paid Time Off – Team Members earn paid time off monthly. Depending on the position, an additional 24 hours per year are allocated for volunteer activities.

• Collaborative Environment.

• Complimentary AAA Classic Membership.

• Discounts on AAA products.

• Tuition Reimbursement Program.