Insurance Sales and Service Representative I

This is a fully remote position, open to applicants in Texas.

📋 Description

• Market and/or provide services for General Motors Insurance policies while adhering to company guidelines, procedures, and applicable state and federal regulations.

• Generate quotes and employ consultative selling strategies to finalize sales.

• Advise customers regarding protection and coverage options.

• Address intricate inquiries related to billing, renewals, and endorsements.

• Support customers with post-sale inquiries and policy modifications via inbound and outbound calls, email, chat, and text messaging.

• Deliver exceptional service across various channels to enhance customer retention and loyalty.

• Resolve customer complaints and seek management support when necessary.

• Collect, process, aggregate, and analyze data to foster brand loyalty and retention.

• Oversee closed-loop feedback and schedule account follow-ups to align with customer expectations.

• Establish professional relationships with other departments and internal business partners.

• Represent General Motors Insurance in a professional manner.

• Implement specialty team processes and strategies as designated by leadership.

• Undertake additional responsibilities as business needs arise.

⛳️ Requirements

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook).

• In-depth knowledge and understanding of General Motors Insurance products, systems, policies, and procedures.

• Must embody company values and demonstrate comprehension of General Motors Insurance and GM Financial’s culture.

• Ability to influence customers during sales and service interactions through a consultative, educational, and personable approach.

• Exceptional interpersonal, written, and verbal communication skills, including outstanding active listening capabilities.

• Strong analytical and problem-solving abilities with a proactive mindset.

• Capacity to work independently and exercise sound judgment in handling customer inquiries and resolving complaints.

• Ability to efficiently manage time while balancing assigned accounts/tasks with minimal supervision.

• Proficiency in navigating and utilizing multiple applications/systems effectively.

• Capability to type a minimum of 40 words per minute.

• High level of professionalism when engaging with customers, leaders, peers, and senior management.

• Ability to operate under stressful conditions.

• Willingness to work extended hours as required by business demands.

• Occasional travel may be necessary.

• Flexibility to work a varied schedule including evenings, weekends, holidays, and potential shift adjustments.

• Occasional overtime or split shifts may be necessary.

• Must possess a current Property and Casualty (P&C) or Personal Lines License in at least one U.S. state, or acquire one within 30 days of the start date.

• High School Diploma or equivalent is mandatory.

• 0–2 years of customer service experience is preferred.

• Bachelor’s Degree or an equivalent combination of education and experience is preferred.

🏝️ Benefits

• 401K matching.

• Bonding leave for new parents: 12 weeks, 100% paid.

• Tuition assistance.

• Training opportunities.

• GM employee auto discount.

• Community service pay.

• Nine company holidays.

• Competitive salary and bonus eligibility.

• Performance-based incentive plan.

• Health benefits available from day one for full-time employees.

• 100% remote work.