Insurance Claims Specialist

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Act as the primary contact for clients, offering guidance and updates throughout the claims process.

• Evaluate and submit claims documentation to insurance providers, ensuring thoroughness and accuracy.

• Coordinate with adjusters, insurers, and third-party vendors to monitor claim progress and advocate on behalf of clients.

• Follow up on pending claims to ensure timely processing and resolution.

• Interpret policy coverage and clearly communicate claim outcomes to clients in a professional manner.

• Maintain precise and detailed records in agency management systems.

• Assist clients in compiling necessary documentation such as incident reports, photographs, and estimates.

• Identify potential coverage concerns and escalate complex claims to senior team members for further review.

• Ensure adherence to U.S. insurance regulations and internal protocols.

• Aid in reporting on claims status, trends, and performance metrics.

⛳️ Requirements

• A minimum of 2 years of experience in U.S. Property & Casualty insurance claims (either brokerage or carrier side).

• Familiarity with agency management systems.

• Exceptional written and verbal communication abilities.

• Strong attention to detail coupled with excellent organizational skills.

• Capability to manage multiple claims concurrently in a fast-paced environment.

• Availability to work U.S. hours.

🏝️ Benefits

• Comfortable working U.S. hours.

• Opportunity for remote work from home.