Insurance Claims Handler

This is a fully remote position, open to applicants in Germany.

📋 Description

• Oversee insurance claims until they reach a final resolution in property, motor, or liability insurance.

• Examine claim-related details, including the cause, feasibility, extent, and value of the loss.

• Make autonomous decisions within the scope of delegated authority.

• Coordinate all necessary actions to resolve the claim.

• Organize services provided by partner networks.

• Negotiate with clients, loss adjusters, and industry experts.

• Detect fraudulent claims and implement suitable countermeasures.

• Ensure exceptional customer satisfaction through expertise and empathy.

⛳️ Requirements

• Completed training as an insurance and finance specialist, insurance professional, or a similar qualification (e.g., legal assistant or attorney).

• Initial experience in claims management.

• Passion for structured, solution-oriented claims management with customers and service providers within partner networks, including through new digital channels.

• Assertive demeanor.

• Excellent communication skills.

• Strong negotiation abilities.

• High service orientation and customer focus.

• Independent, proactive, and responsible work approach.

🏝️ Benefits

• Up to 70% remote working flexibility.

• Flexible working hours.

• Competitive compensation package, including vacation and Christmas bonuses.

• 30 days of annual leave.

• Comprehensive health management program.

• Meal subsidy for the smart Convini store.

• Complimentary beverages.

• Massage services available.

• Partnership with fitness centers.

• Access to seminars, development programs, and e-learning courses.

• Partially employer-funded company pension scheme from day one.

• Employee discounts and Corporate Benefits.

• Deutschland-Ticket for approximately €25 per month.

• Free parking available.

• Bike leasing options.

• Opportunities to actively engage in sustainability initiatives.