Installation Technician

This is a fully remote position, open to applicants in United States.

📋 Description

• Install Tenna product trackers on mid-sized vehicles and heavy equipment.

• Conduct tests on trackers and equipment post-installation to verify performance and adherence to specifications.

• Evaluate equipment for fault tolerance and identify necessary repairs.

• Educate Tenna customers on optimal hardware installation practices and the proper usage of Tenna products.

• Efficiently troubleshoot, diagnose, and resolve issues related to Tenna’s equipment and systems.

• Ensure that installations are carried out in accordance with Tenna’s policies and procedures.

• Maintain an extensive understanding of the Tenna Asset Management System and its related products.

• Collaborate with the Customer Success team to guarantee customer satisfaction and effective service delivery.

• Promptly respond to all telephone and email inquiries regarding product installation, sales, or management team questions.

• Anticipate equipment requirements, prioritize tasks, and complete assigned responsibilities.

• Adhere to safety and efficiency standards at all times.

• Timely process expenses and daily timekeeping records.

• Document your work effectively through daily notes.

⛳️ Requirements

• A minimum of 3 years’ experience as an automotive mechanic or heavy-duty equipment mechanic is required.

• At least 3 years’ experience in skilled automotive work, including inspections, diagnosis, and maintenance on specialized equipment is necessary.

• A high school diploma/GED or equivalent professional experience is required.

• Electrical experience is advantageous.

• Excellent verbal communication skills are essential.

• Strong attention to detail, along with diligence and organization in managing information, is required.

• Must be a self-motivated and adaptable individual with a strong service orientation and a “do what it takes” mentality.

• Ability to meet physical demands, which include bending, stooping, climbing, twisting, and lifting up to 50 pounds.

• Capability to write detailed daily notes is necessary.

• Basic computer skills, including proficiency in Microsoft Office and Word, are required.

• The role involves regular exposure to construction site environments, outdoor elements, and various climates, including extreme temperatures, with frequent travel required.

🏝️ Benefits

• Full-time employment opportunity.

• Work location: Remote, with 95% travel required.

• Opportunities for growth and personal development within a dynamic team.

• Comprehensive, low-cost benefit packages available.

• Benefit coverage commences on the first day of employment.

• Paid Time Off and Volunteer Time Off are provided.

• Dependent Care benefits available.

• 401k matching program.

• Employee referral bonuses offered.

• Necessary tools and equipment are provided.