Inside Sales Representative – Trial Assist

This is a fully remote position, open to applicants in Utah.

📋 Description

• Actively engage Dropbox trial users via phone, email, and digital channels to deliver a tailored, high-touch customer experience throughout the trial period.

• Facilitate the transition from trial to paid subscriptions by comprehending customer objectives, pinpointing use cases, addressing concerns, and guiding customers to the most suitable Dropbox solution for their business.

• Cultivate relationships with trial customers by offering consultative support, answering product inquiries, and eliminating obstacles to adoption.

• Collaborate closely with the Sales team to identify promising trial accounts, coordinate engagement strategies, and expedite purchasing decisions.

• Track trial engagement indicators and prioritize outreach based on customer activity and the likelihood of conversion.

• Convey customer insights and feedback to cross-functional teams to enhance the trial experience and boost overall conversion rates.

• Consistently meet trial conversion, customer engagement, and productivity targets while providing an outstanding customer experience.

• Continuously seek improvement by proactively requesting coaching and guidance from peers and managers.

• Implement sales campaigns utilizing various methods, including calling and emailing existing clients.

• Utilize CRM and sales engagement tools (Salesforce, Outreach) to record customer interactions, maintain accurate pipeline data, and ensure timely follow-up.

• Comply with daily, weekly, and monthly KPIs, maintaining high energy and adaptability in a fast-paced, dynamic team environment.

• Serve expertly as a product and service advocate for clients, fostering interest and awareness of the value proposition while assessing mutual fit.

• Quickly learn and maintain a thorough, up-to-date understanding of the client's products and services.

• Effectively use technology platforms including Outreach, Salesforce, Power BI, Slack, Calendar, Gmail, and Outlook.

• Perform other duties as assigned.

⛳️ Requirements

• At least one year of B2B inside sales experience; direct sales or trial conversion experience is preferred.

• Robust understanding of cloud-based technology and tools, coupled with a passion for customer satisfaction and experience.

• Previous experience nurturing leads, profiling customers, or managing a trial lifecycle to uncover sales opportunities.

• Experience responding to customer requests for sales and service, ensuring the delivery of an exceptional customer experience in a prompt, professional, and friendly manner.

• High confidence and ability to establish trust swiftly during the first call, utilizing strong soft skills to make an immediate impact.

• Excellent organization and time management skills, along with the ability to multitask, prioritize high-potential leads, and perform well under pressure.

• Outstanding verbal and written communication skills, along with a professional telephone presence.

• Intermediate proficiency in navigating technology platforms, including Salesforce.com, Outreach, Gmail, and other sales technology tools.

• Strong attention to detail and follow-through.

• Ability to take scheduled calls as necessary.

🏝️ Benefits

• Structured learning and career development programs

• Mental health program

• Generous Paid Time Off policy

• Paid medical leave

• Child/Dependent care reimbursement

• Education reimbursement

• 401k match, hardship loan program, access to financial wellness advisor

• Comprehensive healthcare coverage including medical, dental, and vision