Inside Sales Representative, Products

This is a fully remote position, open to applicants in Kansas, +1 more state.

📋 Description

• Accountable for utilizing customer engagement opportunities (leads) from incoming interactions to identify, develop, document, and appropriately direct sales opportunities to product sales teams.

• Works collaboratively with colleagues, National Sales Managers, and regional sales teams to enhance FTI products’ engagement with all customers.

• Provides outstanding customer service and stimulates sales growth through effective communication, product expertise, and relationship-building capabilities.

• Responds swiftly and effectively to customer inquiries via phone and email, ensuring a positive and efficient resolution.

• Identifies and resolves customer issues and concerns in a timely manner.

• Maintains a comprehensive understanding of products and their applications to assist customers effectively and offer accurate information.

• Efficiently manages order processing, expedites requests, and addresses other customer inquiries while ensuring customer accounts are updated for accuracy and timeliness.

• Proactively updates customers regarding their order status and any potential delays.

⛳️ Requirements

• Bachelor’s or Associate’s degree in a relevant field is preferred.

• 0-3 years of experience in customer service-related roles.

• Exceptional communication, negotiation, and presentation skills.

• Capability to build and sustain strong client relationships.

• Self-motivated with the ability to work independently as well as collaboratively within a team.

• Experience with Salesforce or similar CRM systems.

• Willingness to travel as necessary for tradeshows.

🏝️ Benefits

• Industry-leading benefits as an investment in the lives of team members and their families.