Inside Sales Representative, Food & Beverage Distribution, CPG, FMCG

This is a fully remote position, open to applicants in India.

📋 Description

• Proactively manage and enhance weekly sales orders from designated accounts through phone calls, online interactions, and occasional field visits.

• Frequently communicate with clients via phone, email, and occasional face-to-face meetings to evaluate needs, oversee inventory, boost sales through upselling and cross-selling, promote trials and samples, and ensure awareness of ongoing promotions.

• Develop and sustain a comprehensive understanding of product offerings to deliver customized recommendations.

• Support the collections team in securing timely payments from accounts, including necessary follow-up actions.

• Foster strong relationships with grocery and restaurant clients, providing guidance on product choices and order procedures.

• Address customer inquiries and resolve issues swiftly, documenting and tracking significant concerns for resolution.

• Collaborate with the local warehouse supervisor to facilitate order fulfillment and assist with local customer pickups.

• Troubleshoot fulfillment challenges in Odoo ERP and WMS systems (similar to Netsuite).

• Generate invoices, process incoming payments, and record them accurately.

• Address client billing inquiries and concerns effectively.

• Reconcile invoices and payments for assigned accounts accurately.

• Maintain follow-ups based on aging receivables for each designated account.

• Analyze sales data to uncover opportunities for market share expansion and increased wallet size.

• Stay updated on market trends and competitors, providing regular insights and reports to management.

• Collaborate with the business strategy team to integrate sales insights into daily account management.

• Participate in both virtual and occasional field marketing activities, product demonstrations, and industry events to penetrate new markets.

• Engage in cold calling, email campaigns, and occasional in-person visits to generate new client leads.

• Provide management with reports on customer needs, potential new products or services, and competitive activities.

• Assist customers in embracing new technologies and e-commerce platforms.

• Undertake additional duties as necessary to fulfill business objectives.

⛳️ Requirements

• 2-5 years of sales experience in the food & beverage, hospitality, or distribution sectors.

• Bilingual in English and Hindi; proficiency in additional South Asian languages is a plus.

• Proficient in Microsoft Office or Google Suite.

🏝️ Benefits

• Competitive salary and commission structure.

• Opportunities for professional development and growth.

• Supportive and collaborative work environment.

• Flexible working arrangements.