Inside Sales Manager

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Oversee and enhance the inbound follow-up team, comprising SDRs and Sales Associates.

• Conduct regular one-on-one meetings, provide performance coaching, and recruit as the team expands.

• Manage the pairing framework between Sales Associates and Account Executives.

• Set cadence standards, ownership guidelines, and CRM hygiene expectations.

• Supervise the Sales Trainer and manage onboarding and ramp-up processes for all new sales hires.

• Create, write, and A/B test follow-up sequences across email and chat platforms.

• Utilize reply rates, re-engagement rates, and conversion metrics as your primary performance indicators.

• Develop and oversee the no-show recovery strategy for cancellations and missed demonstrations.

• Convert missed and canceled demos into rebooked discussions.

• Create and implement reactivation campaigns for aged and closed-lost opportunities.

• Minimize stage-to-stage drop-off throughout the sales funnel, starting with the least effective stages.

• Manage the processing of leads and opportunities generated through channel partnerships.

• Set clear ownership, follow-up, and reporting standards for partner-sourced opportunities.

• Monitor channel partner performance and assess its effectiveness as a source of new business.

• Analyze recorded calls and demonstrations using a structured sales scorecard.

• Maintain a consistent monthly target for call reviews for each representative.

• Coach Account Executives on discovery techniques, objection handling, urgency, and securing follow-up calls.

• Host regular calibration sessions to ensure uniform scoring and coaching criteria.

• Participate in live deals when a representative requires assistance in advancing an opportunity.

• Manage the sales knowledge base as the company's definitive resource.

• Maintain the content that supports our AI sales chat assistant.

• Establish a regular review schedule to keep customer-facing information accurate and up-to-date.

• Ensure that claims made by sales representatives and automated channels are accurate and compliant.

⛳️ Requirements

• Minimum of 4 years of experience in inside sales, sales development, revenue operations, or a related commercial role.

• At least 2 years of experience in managing or coaching a sales team.

• Demonstrated success in enhancing follow-up, pipeline conversion, show rates, or sales cycle performance.

• Solid understanding of inbound sales funnels, lead management, and mid-funnel conversion processes.

• Experience in coaching sales representatives on discovery, objection handling, urgency, and deal progression.

• Capability to review sales calls, pinpoint performance gaps, and offer clear, actionable feedback.

• Practical experience in developing sales sequences across email, chat, SMS, or other follow-up channels.

• Strong CRM discipline and experience with platforms such as HubSpot or Salesforce.

• Proficient in using data to identify funnel issues, set targets, and manage performance.

• Excellent written and verbal communication skills in English.

• Willingness and ability to work during Pacific Time hours.

• Experience managing both SDRs or Sales Associates and Account Executives.

• Knowledge in owning sales onboarding, training, and representative ramp-up initiatives.

• Experience in creating no-show recovery, closed-lost reactivation, or aged-pipeline campaigns.

• Familiarity with AI-driven sales tools, conversation intelligence, and sales automation platforms.

• Background in a high-growth startup, SaaS, staffing, outsourcing, or technology-enabled services sector.

• Experience in managing leads generated through channel partnerships.

• Understanding of compliance, sales claims management, and maintaining a customer-facing knowledge base.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and career growth.

• Flexible working hours and a supportive remote work environment.

• Comprehensive health benefits and wellness programs.

• Engaging company culture with team-building activities.