Inside Partner Success Associate

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver administrative and operational assistance to Outbound Partner Success roles to guarantee clients receive prompt and consistent service.

• Resolve internal cross-functional tickets within defined SLAs while ensuring proper documentation.

• Identify and escalate complex or high-risk situations to the appropriate Outbound Partner Success role, providing clear context and recommendations for subsequent actions.

• Conduct group “office hour” retrainings with leasing teams.

• Assist in coordinating the scheduling of onboarding and other partner meetings.

• Ensure accurate record-keeping within HubSpot.

• Perform special audits on contacts and other HubSpot objects as needed.

⛳️ Requirements

• 1-2 years of experience in customer service within a structured, fast-paced setting.

• Outstanding organizational, interpersonal, quantitative, writing, and communication skills; capable of interfacing effectively with leasing teams.

• Familiarity with multifamily renting and leasing processes.

• Proficiency in Google Suite/Microsoft Office.

• Experience with Zendesk or similar ticketing systems.

🏝️ Benefits

• Opportunities to make an impact within a rapidly growing company.

• Medical, dental, and vision insurance starting from day one.

• Health savings account with employer contributions.

• Flexible spending accounts (healthcare, dependent care, commuter).

• 401(k) plan.

• Generous paid time off and paid holidays.

• In-office lunch provided.

• Flexible working hours.

• Paid parental leave.

• Company-sponsored short and long-term disability coverage.