Inside Client Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the sales operations process for designated SLED accounts

• Provide direct sales assistance to Account Managers

• Facilitate the onboarding and setup of new SLED customers

• Maintain expertise in SLED contracts, including state/local agreements, ERate, and NASPO

• Act as the primary internal contact for customers in collaboration with Account Managers

• Collaborate with the SLED contracts team to ensure compliance with public-sector contracts

• Participate in customer meetings to strengthen relationships, comprehend objectives, and assist in project closure

• Assign customer report requests, run-rate quotes, and orders to the appropriate internal teams

• Ensure accurate Salesforce records for accounts, contacts, and project details

• Work with Solution Architects to develop Bills of Materials

• Create precise solution-business quotes

• Forecast and seek opportunities for run-rate business

• Identify cross-selling opportunities within the existing customer base

• Manage registration processes to achieve optimal pricing

• Collaborate with vendors to obtain quotes and stay informed about promotions and pricing programs

• Attend sales operations meetings and assist with onboarding new hires

• Prioritize tasks based on sales allocation, required completion dates, and work-order logistics

• Address customer inquiries related to quoting, billing, sales, technical support, delivery, and materials

⛳️ Requirements

• Bachelor’s degree and/or relevant experience and/or military background

• Minimum of 4 years of experience in Information Technology/Sales Operations

• Preferred experience with Cisco, Dell/EMC, and VMware

• Familiarity with SLED customers/accounts

• Advanced proficiency in Microsoft software applications, particularly Excel and Word

• Understanding of enterprise IT infrastructure and solutions providers

• Strong commitment to customer service

• Ability to collaborate effectively with cross-departmental team members at all levels of the organization

• Attention to detail, adaptability, analytical thinking, dependability, initiative, independence, integrity, persistence, self-control, social orientation, and stress management

• Capability to engage with vendors on behalf of customers

• Ability to resolve customer delivery and material issues

• Excellent time management and organizational skills; adept at multitasking and prioritizing

• Strong communication and interpersonal skills

• Commitment to ensuring customer satisfaction

🏝️ Benefits

• Flexible schedule to assist in addressing high-priority issues during peak times

• Reasonable accommodations available for individuals with disabilities

• Commitment to equal opportunity employment and support for protected veterans