Ingeniero Service Now, Banca

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Provide specialized technical support and configuration for the ServiceNow platform.

• Engage in the implementation, maintenance, and optimization of processes related to Event Management, Incident Management, and Major Incident Management.

• Address and resolve Level II incidents, requests, and problems escalated concerning ServiceNow.

• Build and maintain REST integrations and Webhooks between monitoring tools and ServiceNow.

• Configure event rules and automate incident responses.

• Implement and maintain workflows in Flow Designer and Playbooks for process orchestration.

• Monitor integrations, queues, and automated processes to ensure operational continuity.

⛳️ Requirements

• Minimum of 2 to 3 years of experience in support and configuration of ServiceNow platforms.

• Functional and technical knowledge in ITSM modules, Incident Management, Major Incident Management, and Event Management.

• Experience in integration through REST APIs, Webhooks, and service consumption.

• Proficiency in Flow Designer, Business Rules, Transform Maps, and basic/intermediate automation.

• Understanding of CMDB and CSDM concepts.

• Experience in incident management, troubleshooting, and Level II support.

• Knowledge of ITIL and best practices in IT service management.

• Strong analytical skills, attention to detail, and problem-solving abilities.

• Excellent communication skills and the ability to work collaboratively.

🏝️ Benefits

• Specialized technical support

• Innovation and continuous improvement