Infra Cloud Capacity Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the complete ownership of designated infrastructure services, emphasizing cloud capacity availability, reliability, utilization, adoption, and service-level performance.

• Assist in cloud capacity planning, utilization monitoring, and capacity risk governance.

• Keep service documentation, roadmaps, performance dashboards, operational metrics, and communications with stakeholders up to date.

• Collaborate on service activities across architecture, engineering, quality assurance, operations, product, and project teams.

• Conduct service reviews, monitor action items, analyze trends, and report on service performance, risks, and areas for improvement.

• Act as the primary point of contact for service-related inquiries, operational issues, and stakeholder feedback.

• Support service strategy, design, transition, operations, and lifecycle management activities.

• Identify opportunities to enhance service quality, efficiency, scalability, and cost-effectiveness.

• Assist in incident follow-up, root cause analysis, corrective measures, and continuous improvement initiatives.

• Draft communications for service releases, changes, performance updates, and improvement efforts.

⛳️ Requirements

• Over 10 years of experience in IT service management, infrastructure operations, service delivery, or a similar field.

• Practical knowledge of ITIL practices and service management principles.

• Experience in supporting infrastructure services such as servers, networks, storage, cloud platforms, or related technologies.

• Proven experience in coordinating efforts between technical teams and business stakeholders.

• Capability to analyze service metrics, recognize trends, and convert findings into actionable steps and updates.

• Excellent written and verbal communication, organizational, analytical, and problem-solving abilities.

• Proficient in managing multiple tasks in a dynamic environment with minimal supervision.

• Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent relevant experience.

• Strong understanding of forecasting and demand management.

• Experience in managing capacity for Azure and AWS providers.

• In-depth knowledge of capacity risk management and assessment.

• Clear comprehension of application capacity and resilience.

• Experience with data, APIs, and capacity intelligence.

• Hands-on experience with capacity governance and controls.

• Knowledge of strategies for mitigating capacity constraints and optimizing cloud resource capacity.

• Extensive experience in communication with executives and stakeholders.

🏝️ Benefits

• Comprehensive benefits.

• Competitive compensation package.

• Supportive work-life balance.

• Opportunities for career growth.

• Continuous learning and development opportunities.