Information Security Program Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee a portfolio of clients and ensure their satisfaction.

• Provide support for all Cofense products utilized by designated clients.

• Act as the trusted advisor and subject matter expert for customers.

• Manage onboarding, product implementation, and the complete customer lifecycle.

• Conduct risk management to reduce churn rates.

• Showcase the value of products and services while presenting ROI data to stakeholders.

• Identify and communicate concerns and risks to internal account partners and leadership.

• Create remediation plans to reduce risks and enhance customer satisfaction.

• Maintain detailed account documentation and handle administrative tasks within CSM tools.

• Coordinate internal resources and external vendors for successful project execution.

• Ensure that tasks are completed on schedule, within scope, and budget.

• Assist in defining project scope and objectives while ensuring technical feasibility.

• Manage service profitability and boost customer commitment to products.

• Spot revenue growth opportunities within assigned accounts.

• Take ownership of customers' simulated phishing defense initiatives and fulfill contractual obligations.

• Suggest tailored phishing programs that align with best practices, current threats, and client objectives.

• Produce analytic deliverables ready for clients.

• Share analytics and provide operational and strategic recommendations based on security objectives and success metrics.

• Conduct simulated phishing programs for Managed Training clients using Cofense solutions.

• Provide monthly remediation reports and personalized meetings for Managed Remediation clients.

• Travel to client locations as necessary.

• Mentor newer team members and collaborate on cross-training and process enhancements.

• Perform additional duties as assigned.

⛳️ Requirements

• Excellent verbal and written communication abilities.

• Intermediate understanding of the phishing threat landscape and organizational risk factors.

• Analytical mindset with a focus on processes.

• Skills in project and program management.

• Capability to work independently in preparing and delivering client outputs.

• Basic knowledge of messaging, SMTP, and email-related products.

• Proficiency with Microsoft Word, Excel, AI tools, and PowerPoint.

• Experience in customer support roles such as consulting, managed services, or technical account management.

• 2–4 years of experience applying analytical methodologies and principles in cyber threat management or client portfolio management.

• 2–4 years of experience in customer support roles including consulting, managed services, or technical account management.

• Certifications such as CISSP, Security+, or PMP are advantageous.

• Preferred background in Information Security and Program Management.

• Experience with ChurnZero is preferred.

• A bachelor's degree is preferred.

• Travel to client locations may be necessary.

• Communication proficiency rated as novice.

• Detail-oriented with a motivation to achieve goals is preferred.

🏝️ Benefits

• Commitment to equal employment opportunity and nondiscrimination.

• Employment is at-will as stated in the posting.