Influencer & Social Specialist, DTC E-commerce

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Identify and compile your own lists of influencers, creators, and ambassadors within the wellness sector.

• Conduct outreach with a focus on quality rather than quantity, emphasizing suitability, conversion, and the value of long-term relationships.

• Oversee the entire ambassador pipeline, from sourcing and outreach through onboarding and continuous relationship management.

• Monitor outreach effectiveness and refine strategies to enhance conversion rates into active ambassadors.

• Cultivate genuine connections with creators and pinpoint robust, long-lasting brand partnerships.

• Propose campaign, collaboration, and activation concepts — going beyond merely executing predefined tasks.

• Play a key role in shaping and refining the influencer program as the primary owner of this domain.

• Observe and engage with the brand’s community on platforms such as Instagram and TikTok.

• Address comments, DMs, and community interactions promptly, thoughtfully, and in alignment with brand values.

• Engage in active social listening to discover opportunities, sentiment, and emerging trends.

• Craft genuine, non-generic replies that enhance brand trust and connection.

• Stay updated on social trends, particularly on TikTok and Instagram, and apply them effectively.

• Assist with customer inquiries via email, chat, and social media channels.

• Manage support tickets clearly and empathetically while adhering to SOPs and escalation protocols.

• Utilize CX tools and internal systems to ensure customers receive timely assistance.

• Facilitate the flow of insights from customer interactions back into community and influencer strategies.

⛳️ Requirements

• A minimum of 2 years of experience in influencer marketing, ambassador programs, social media engagement, or community management.

• Proven experience working with DTC e-commerce brands, preferably in the wellness sector, with beauty or health also being relevant.

• Practical experience in sourcing influencers and managing creator relationships from start to finish.

• Experience directly responding to comments on Instagram, TikTok, DMs, and community interactions.

• Background in customer support, including handling email, chat, or social-based support tickets.

• A strong grasp of how outreach performance correlates with conversion rates and overall program success.

• Familiarity with wellness, herbal medicine, hormone health, or Traditional Chinese Medicine (preferred but not required).

• Experience in beauty or health brands with applicable DTC expertise (preferred but not required).

• Understanding of customer and e-commerce workflows within a dynamic online brand environment (preferred but not required).

🏝️ Benefits

• Access to a **$200K+ perk marketplace** featuring discounts on over 150 global services.

• Option to **withdraw up to 50% of approved earnings** prior to payday.