Infirmière Gestionnaire de Cas, 6 month contract

This is a fully remote position, open to applicants in Canada.

📋 Description

• Provide information on Patient Support services, specific diseases, and therapies to patients and healthcare providers based on manufacturer materials and product monographs.

• Assist patients and caregivers with evaluations related to Patient Support services.

• Act as a liaison between patients, families, and healthcare providers concerning medication access.

• Respond to inquiries regarding program services, disease states, and products.

• Offer ongoing support for disease states and products to enhance patient adherence.

• Refer patients to healthcare providers for clinical inquiries beyond program materials.

• Record patient information and interactions in the electronic patient record system.

• Conduct continuous file reviews and updates that reflect the patient journey.

• Adhere to case-management protocols, which include data collection, follow-ups, monitoring therapy disruptions/discontinuations, adverse-event reporting, and coordination with primary healthcare providers.

• Collaborate with reimbursement specialists and physicians to secure funding for therapies and explore alternative options.

• Manage and track patient services according to KPIs to facilitate swift therapy access.

• Engage in specialized therapy training sessions offered by the pharmaceutical team.

• Attend pharmaceutical and patient meetings, conferences, and collaborate with patient associations and advocacy groups as necessary.

• Coordinate with healthcare providers, pharmacies, and infusion/injection clinics on treatment logistics and issue resolution.

• Maintain communication with the manager, team, and client regarding patient case management.

• Aid in training new Nurse Case Managers and provide feedback on protocols, databases, processes, and interdepartmental operations.

• Report adverse events and severe adverse events following program procedures.

• Carry out other assigned duties and tasks, with a possibility of being on standby/on call.

⛳️ Requirements

• A Diploma in healthcare or a related discipline, with a preference for a Bachelor’s degree.

• A Licensed Nurse (RN or RPN/LPN) with active registration from the College of Nurses in the province of employment is mandatory.

• A minimum of two (2) to five (5) years of experience in healthcare, pharmaceutical, insurance, or related fields.

• Ideal candidates should possess nursing experience with a background in healthcare and case management within medical/hospital settings, insurance, or the biopharmaceutical industry.

• Fluency in French and/or English may be necessary depending on the program and geographic location.

• A minimum of five years of experience in application and systems design and implementation in a development setting.

• At least three years of experience in a similar team lead role or equivalent.

• Extensive expertise with relevant development technologies.

• Commitment to continuous professional development.

• Proven experience successfully leading, coaching, and managing an application or software development team.

• Experience in designing and developing applications or software, conducting design and code reviews, estimating time, costs, and resources, and formulating project plans and activities.

• Familiarity with application coding standards, software standards, processes, procedures, and quality management, including software documentation.

• Experience working with an agile software development methodology or framework.

• Experience in managing employee performance and fostering an environment where team members can excel.

• Knowledge of formal change and release management processes.

• Understanding of software architecture and design patterns.

• Experience in gathering business requirements and creating appropriate applications and databases.

• Strong problem-solving and analytical skills.

• Ability to collaborate effectively across functions and within a small team.

• Competence in team leadership, delegation, task assignment, motivation, and training.

• Capacity to think logically, clearly, conceptually, creatively, and innovatively.

🏝️ Benefits

• Medical, dental, and vision care.

• Backup dependent care.

• Adoption assistance.

• Infertility coverage.

• Family building support.

• Behavioral health solutions.

• Paid parental leave.

• Paid caregiver leave.

• Training programs.

• Professional development resources.

• Mentorship programs.

• Employee resource groups.

• Volunteer activities.

• Reasonable accommodations during the employment process and throughout employment.