Incident Response Deployment Manager

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Oversee and coordinate software deployment initiatives across development, pre-production, testing, and production environments for VBA applications and systems.

• Keep continuous communication with VA Regional Offices and stakeholders about deployment timelines, release activities, outages, and implementation progress.

• Manage and coordinate monthly Integrated Releases utilizing ITIL service transition processes and ServiceNow (SNOW) for operational support, tracking, and reporting.

• Create, update, and monitor Release records within ServiceNow to guarantee accurate tracking and adherence to VA release management protocols.

• Associate and verify Change Requests within Release records to aid in the successful execution of deployments and governance requirements.

• Coordinate ASCEND release submissions and Change Requests to facilitate the Production Readiness Review Configuration Control Board (PRRCCB) processes and approvals.

• Evaluate software change requests and confirm the submission of Application Turnover Transmittal (ATT) documentation within Serena Business Manager (SBM) and related repositories.

• Ensure that deployment documentation, implementation plans, rollback procedures, and supporting artifacts are complete, precise, and compliant with operational standards.

• Coordinate pre-production installations to replicate Production deployments and support regression testing activities to reduce production release risks.

• Supervise installation and deployment activities during monthly integrated releases to ensure successful implementation of approved changes.

• Collaborate with development teams, testers, infrastructure support staff, and operational stakeholders to address deployment challenges and implementation risks.

• Utilize standard VA enterprise tools such as:

• ServiceNow (SNOW)

• Jira

• Power BI

• Dimensions

• Rational tools

• Serena Business Manager (SBM)

• Veteran-Focused Integration Process (VIP) tools

• Support process automation initiatives and workflow enhancements using SharePoint and related automation technologies.

• Implement operational and deployment process enhancements based on customer priorities, urgency, and enterprise standardization needs.

• Monitor deployment metrics, release status, and operational performance reporting.

• Engage in troubleshooting and issue resolution during deployment and transition activities.

• Maintain documentation related to release management, deployment procedures, operational processes, and implementation activities.

⛳️ Requirements

• Bachelor’s degree

• 4+ years of experience in deployment management, release management, change management, or IT operations support.

🏝️ Benefits

• Comprehensive health and wellness benefits

• Opportunities for professional development and growth

• Flexible work schedules

• Collaborative and supportive work environment