Incident Commander

This is a fully remote position, open to applicants in United States.

📋 Description

• Facilitate and strengthen collaboration with fellow Incident Commanders, Customer Support, Application, and Engineering teams—cross-functional teams dedicated to real-time incident management.

• Provide leadership in the development of Practices, Frameworks, Process Flows, Templates, and Process Guides.

• Continuously refine and enhance the internal framework, methodologies, processes, and tools.

• Develop and maintain essential practical capabilities.

• Collaborate with SRE Teams and Infrastructure teams to identify requirements and gaps that may lead to downtime or blind spots.

• Propose innovative solutions that empower the organization to achieve its objectives and goals.

• Advocate for opportunities related to Continuous Service Improvements.

• Manage and update Root Cause Analysis documentation.

• Direct SRE communications to stakeholders through E-mail, Slack, and Teams in a timely manner.

• Lead initiatives aimed at enhancing JIRA Release Ticket management, ensuring quality and alignment with Incident management communications that support SLAs.

• Perform other duties as assigned.

⛳️ Requirements

• Proven experience in a similar or incident management role.

• Familiarity with Containerization (preferably Docker & Kubernetes).

• Automation: Knowledge of configuration management and infrastructure as code tools such as Terraform, Ansible, Helm, etc.

• Proficient in at least one programming language.

• Comfortable working within Linux environments and addressing related needs.

• Experience with AWS, GCP, and on-premises environments.

• Ability to work autonomously and learn swiftly with minimal supervision.

• Capable of managing multiple projects simultaneously.

• Willingness to prioritize ad-hoc tasks as they arise.

• A tech-savvy individual who is enthusiastic about learning new technologies and tools.

• Outgoing personality with the ability to engage in conversations to gather necessary information.

• A degree in computer science, engineering, or equivalent experience.

• Nice to have: Experience with Postgres, MySQL, Elastic Search, Kafka, Redis, Terragrunt, Prometheus, Python, Talos Linux.

🏝️ Benefits

• Competitive compensation package.

• Fun, relaxed work environment.

• Education and conference reimbursements.

• Opportunities for career advancement and mentoring others.