Inbound Sales Specialist

This is a fully remote position, open to applicants in Washington.

📋 Description

• Provide education and assistance to potential Trupanion clients by offering outstanding service through inbound warm leads, phone calls, and email communications.

• Establish authentic trust and rapport with pet owners by employing a consultative approach to grasp their specific needs and suggest suitable coverage options.

• Inform prospective customers about the advantages and benefits of Trupanion coverage to facilitate informed choices.

• Efficiently steer conversations by applying strong call management, active listening, and objection resolution techniques throughout the sales journey.

• Navigate customer concerns and sensitive discussions with empathy, authenticity, professionalism, and a solution-focused communication style.

• Assist clients through the enrollment procedure while ensuring a smooth, positive, and supportive customer experience.

• Handle high volumes of inbound calls while balancing customer satisfaction, efficiency, productivity, and personal sales targets in a fast-paced environment.

• Exhibit a strong sense of ownership, accountability, and flexibility while managing changing responsibilities, processes, and workflows.

• Utilize various systems and tools to provide a seamless and effective customer experience.

• Prioritize tasks and manage time efficiently while maintaining a strong focus on detail and productivity in a high-volume contact center setting.

• Accurately document customer interactions and keep comprehensive records in the customer relationship management (CRM) system.

• Showcase strong technological proficiency in a remote environment, including the ability to independently resolve common technical issues and adapt to new tools or system updates.

⛳️ Requirements

• A minimum of 2 years of successful sales experience in a high-volume business-to-consumer sales or inbound call center environment is required.

• At least 1 year of experience in a customer service role is essential.

• Proven ability to meet or exceed individual sales targets, productivity goals, and performance metrics in a fast-paced setting.

• Demonstrated skill in quickly building genuine rapport, overcoming objections, and confidently guiding customers through the sales process using a consultative and solution-oriented method.

• Strong written and verbal communication abilities, enabling clear, authentic, and effective education of customers regarding coverage options and benefits.

• Experience managing high volumes of inbound customer interactions while balancing empathy, professionalism, efficiency, productivity, and strong call management.

• Proven sense of ownership, adaptability, and resilience while excelling in a metrics-driven and fast-paced environment.

• Proficient in navigating multiple digital platforms simultaneously, accurately documenting customer interactions and policy details in CRM systems.

• Strong capability for identifying customer needs, recommending customized solutions, and building trust through empathetic and customer-centric communication.

• Self-motivated with excellent time management skills, capable of maintaining productivity and concentration in a remote work setting.

• Strong technical troubleshooting abilities and comfort utilizing technology independently in a remote environment.

• Experience working remotely in a private environment with a reliable hard-wired internet connection and a distraction-free home-office setup.

• Property and Casualty (P&C) licensing is a plus.

🏝️ Benefits

• Comprehensive medical, dental, and vision benefits at no cost to the employee.

• Four weeks of paid time off and 9 paid float holidays (you choose which days are most important to you!).

• Five-week sabbatical after five years of employment.

• Open, casual, pet-friendly, and enjoyable office atmosphere.

• Complimentary medical health insurance for your pet (1 dog or cat).

• Paid time off to volunteer at nonprofit organizations.

• Access to a free on-site gym, free dog walking services for office pets during business hours, free parking, and paid ORCA cards.