Inbound Sales Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Engages in the sale of products and calibration services to businesses and individuals via telephone.

• Addresses and resolves customer inquiries on various issues, including billing and order processing.

• Achieves activity targets and sales goals.

• Primarily responsible for managing inbound sales calls, emails, and chats related to product and calibration sales.

• Required skills include the ability to cross-sell calibration services, repair offerings, and accessories while assisting customers with service-related issues.

• Handles incoming communications to finalize orders and enhance customer loyalty.

• Develops and nurtures customer relationships through a consultative sales approach.

• Utilizes active listening skills to identify customer needs and opportunities, making informed decisions on subsequent actions.

• Identifies sales opportunities to generate additional business through follow-up calls.

• Asks detailed questions to comprehend customer requirements and proposes suitable products and services.

• Prepares quotes and orders for products and calibration services.

• Exhibits the ability to upsell and increase the average order value.

• Provides technical support for products to customers, collaborating with marketing and/or vendors to ascertain specifications for customer applications.

• Addresses technical and business objections from potential customers and aids the sales process in closing deals.

• Estimates delivery dates for customers, based on knowledge of inventory levels and vendor schedules.

• Investigates and resolves issues related to customer deliveries.

• Adheres to all mandatory call requirements, ensuring data integrity of contact information in both D&W and the CRM system.

• Refers leads to outbound and field sales teams and communicates effectively with all relevant parties to enhance market penetration.

• Accurately inputs new customer data and updates sales records for existing customers into the computer database.

• Conducts contract reviews with customers.

• Delivers exceptional customer service to both internal and external clients.

• Maintains professional telephone etiquette for both incoming and outgoing calls.

⛳️ Requirements

• Possession of a valid driver’s license and a clean driving record.

• Detail-oriented with a strong focus on accuracy.

• At least a high school diploma or a general education degree (GED); or one to three months of related experience and/or training; or an equivalent combination of education and experience.

🏝️ Benefits

• Competitive salary and benefits package, including paid time off.

• Health insurance coverage.

• Tuition reimbursement opportunities.

• Retirement plan options.

• Stock purchase plan.

• AND MORE!