Inbound Freight Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee and manage the DataDocks scheduling portal.

• Assess all pending appointments to ensure accuracy.

• Detect and highlight potential duplicate appointments.

• Enforce appointment protocols and guarantee a minimum two-hour interval between floor-load appointments.

• Cancel appointments that do not meet minimum requirements.

• Keep precise notes for all modifications to appointments.

• Act as the main point of contact for carriers and brokers.

• Assist carriers who are new to DataDocks with the onboarding process.

• Address inquiries regarding appointment status and scheduling options.

• Gather necessary shipment information when it is incomplete.

• Execute bulk ASN/PO uploads to DataDocks.

• Update and maintain inbound receiving hours and daily capacity limits.

• Review exception requests from merchants and carriers.

• Produce and distribute the weekly Appointment Product Summary Report to the Transportation team.

• Ensure effective communication with warehouse operations teams for coordination.

⛳️ Requirements

• A minimum of 2 years of experience in freight coordination, dock scheduling, transportation logistics, or a similar supply chain position.

• Proficient in scheduling or transportation management platforms; experience with DataDocks or comparable appointment scheduling tools is highly preferred.

• Excellent written communication skills with the ability to engage professionally and efficiently with carriers, brokers, and internal stakeholders.

• Skilled in Microsoft Excel or Google Sheets for data management, bulk uploads, and reporting activities.

• Strong attention to detail with the capability to spot discrepancies in shipment data (ASNs, pallet counts, carton counts, BOLs).

• Ability to handle multiple priorities concurrently in a dynamic, deadline-oriented environment.

• Comfortable using Slack and email as primary communication tools among distributed teams.

• Preferred: Experience in a 3PL (third-party logistics) or fulfillment center setting.

• Knowledge of inbound freight processes including BOLs, ASNs, palletized vs. floor-loaded shipments, and carrier/broker workflows.

• Experience with Metabase or similar data/reporting tools for data extraction.

• Bilingual communication skills (English required; additional languages are a plus for carrier interactions).

🏝️ Benefits

• Global Fulfillment Network: Over 12 owned and operated fulfillment centers in the US, Canada, U.K., and Mainland Europe.

• Proprietary Technology: AI-powered platform delivers a real-time, unified view of inventory and orders.

• Unrivaled Support: Personalized, 'mom and pop' support with a global reach.

• Transparent Pricing: Honest, long-term partnerships with no hidden fees.

• Committed to the Future: Annual investment of over $10 million in R&D.