Inbound Customer Service Specialist, Sales

This is a fully remote position, open to applicants anywhere in the world.

📋 Description

• Provide inbound customer service focused on sales by identifying customer needs, addressing inquiries, executing procedures, and promoting products and/or services.

• The agent will assess customer requirements and deliver a practical, objective solution in alignment with product and/or service protocols;

• Engage in the sale of products and services;

• Perform specific technical tasks: Call center operations for promoting telecommunications voice or data services or products, managing service packages for residential or mobile phone lines, data packages, broadband, and fiber services;

• Utilize systems to document interactions and implement service procedures.

⛳️ Requirements

• Must be at least 18 years old;

• Completion of high school diploma (secondary education);

• Excellent verbal communication and persuasive skills;

• Proficient in negotiation and argumentation;

• Basic computer literacy and typing proficiency;

• Must be available for training and capable of working from home (Home Office);

• Must have access to a desktop computer for use during the training phase;

• Ideally reside near the Atento Ribeirão Preto location.

🏝️ Benefits

• Home Office stipend for work-from-home expenses;

• Meal vouchers and/or food allowances;

• Life insurance coverage;

• Funeral assistance support;

• Childcare/babysitting allowances, assistance for children with disabilities, and school transport support;

• Discounts on products;

• Assistance with dental care;

• Medical assistance and healthcare services;

• Discounts for gym memberships and sports activities (Gympass);

• Educational partnerships offering course discounts;

• Clear career development plan;

• Pet health insurance plan.