Inbound Customer Service Representative

This is a fully remote position, open to applicants in Arizona, +5 more states.

📋 Description

• Respond to incoming customer calls in a timely and professional manner

• Identify customer issues and arrange necessary appointments

• Engage with customers to ensure they feel comfortable, informed, and acknowledged

• Record and update customer information accurately

• Build and sustain customer relationships

• Collaborate effectively as a team member while adhering to Ken Garff’s standards of professionalism and integrity

⛳️ Requirements

• Positive, energetic, and enthusiastic with a focus on service

• Must supply your own equipment

• Wired Ethernet connection with at least 50 Mbps download and 20 Mbps upload speeds, and a maximum ping of 40 ms or lower

• Processor: Intel i5 or higher, or AMD Ryzen 5 or higher

• Minimum of 16 GB RAM

• At least 256 GB of storage

• UEFI with Secure Boot enabled

• TPM version 2.0

• DirectX 12 or later with WDDM 2.0 driver compatibility

• Windows 11 is required; Apple/Mac devices are not supported

• At least 2 monitors with a dual-monitor setup

• Required equipment includes a webcam, smartphone, headset with microphone, keyboard, and mouse

• A quiet workspace that is free from distractions

• Strong computer skills and the ability to manage multiple systems

• Typing speed of 30+ words per minute

• Capability to assist in resolving customer issues

• Excellent written and verbal communication and problem-solving skills

• Ability to multitask, organize tasks, and prioritize effectively

• Previous experience in customer service or call center environments is advantageous

• High School Diploma or equivalent is required

• Must be at least 18 years old

• Authorized to work in the U.S.

• Must reside in Utah, Texas, Nevada, Arizona, Wyoming, or Iowa

• Bilingual proficiency in Spanish is a plus

🏝️ Benefits

• Earn a college degree at no cost to you!

• Paid training provided

• Flexible work schedule

• Opportunities for real career advancement within a nationwide automotive leader

• Competitive base salary

• Paid Time Off

• Comprehensive Medical, Dental, Vision, Short and Long-term disability, AD&D, and Life Insurance

• 401(k) plan with company matching

• Optional year-end bonus program

• Employee discounts on vehicle purchases, parts, services, and more!

• Work alongside great people in a positive culture