Inbound Customer Service Agent, US Healthcare – Rotating Shifts

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Respond to incoming calls and handle patient inquiries in a courteous, professional, and timely manner.

• Confirm patient insurance details, personal information, and co-payment obligations.

• Arrange and modify patient appointments utilizing the client scheduling software.

• Provide precise information to patients regarding the healthcare services available.

• Accurately capture and update patient information with attention to detail.

• Keep comprehensive and current records of appointments, patient requirements, and preferences.

• Ensure an outstanding customer experience while upholding confidentiality and professionalism.

⛳️ Requirements

• Outstanding English communication skills, both spoken and written.

• A polished, professional demeanor with a focus on customer service.

• Strong work ethic and dedication to providing excellent service.

• Quick learner with robust problem-solving capabilities.

• Critical thinker able to interpret information accurately and make informed decisions.

• Ability to maintain composure and professionalism in high-pressure situations.

• Patient, empathetic, and compassionate when assisting customers.

• Previous experience in customer service or call centers is a plus.

• Familiarity with US healthcare insurance, including Medicare and Medicaid, is highly advantageous but not mandatory.

🏝️ Benefits

• Competitive salary and comprehensive benefits package.

• Opportunities for professional development and career advancement.

• Supportive and collaborative work environment.

• Flexible work hours to promote work-life balance.