Inbound Contact Representative

This is a fully remote position, open to applicants in Arizona, +6 more states.

📋 Description

• Serve as the point of contact by managing incoming phone calls, digital messages, or written inquiries.

• Execute fundamental administrative, clerical, operational, customer support, and computational tasks.

• Engage in routine and systematic assignments.

• Attend to customer requirements, which may encompass intricate benefit inquiries, issue resolution, and member education.

• Document details of inquiries, feedback or complaints, transactions, or interactions, and take appropriate actions accordingly.

• Elevate unresolved and outstanding customer complaints for further assistance.

⛳️ Requirements

• A minimum of 2 years of experience in customer service.

• Residency in one of the following states: FL, IN, OH, TN, AZ, MO, NC, NM.

• Strong dedication to customer service.

• Exceptional attention to detail.

• Proficient typing and computer navigation skills.

• Capability to handle multiple or competing priorities, including the use of various computer applications concurrently.

• Effective verbal and active listening communication skills.

• Must be enthusiastic about contributing to an organization dedicated to enhancing consumer experiences.

• Associate's or Bachelor's Degree is preferred.

• Previous experience in inbound call centers or similar customer service roles is preferred.

• Healthcare experience is preferred.

• Fluency in Spanish is preferred.

🏝️ Benefits

• Medical, dental, and vision benefits.

• 401(k) retirement savings plan.

• Paid time off, including company holidays, personal holidays, and paid parental and caregiver leave.

• Short-term and long-term disability coverage.

• Life insurance.