Inbound Chat Closer, US Hours

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Take ownership of and effectively engage in both inbound and outbound conversations across email, LinkedIn, and Instagram.

• Assess potential leads for the $1k-$25k+ programs to ensure they meet the criteria necessary for scheduling a call.

• Ensure timely responses to every inbound message during coverage hours on both platforms.

• Qualify leads systematically using ARISE, avoiding the repetition of previously answered questions.

• Verify the raise amount, status of the raise, timeline, and at least one genuine gap before making any offers.

• Communicate in a direct, concise manner, reflecting the CEO's voice without hype or artificial urgency.

• Accurately categorize each lead by source and stage in real time.

• Keep note fields up-to-date.

• Immediately flag critical conversations to the CEO or the appropriate team member.

• Maintain the weekly KPI log diligently.

• Execute DM blitzes following webinars, viral posts, launch weeks, and announcements.

• Adhere to the SOPs: The 24-Hour Close, Warm Lead Sprint, Founder Funding Week.

• Disqualify and park (or redirect to webinar) leads when there is an anti-equity stance, pre-product without a near-term timeline, unclear raise amount, no timeline, or no visible pain.

⛳️ Requirements

• Disciplined and not overly aggressive; you qualify leads before making offers and refrain from pitching prematurely.

• Capable of writing with confidence, speed, and clarity.

• Previous experience in appointment-setting or chat-closing is required.

• Ability to emulate the CEO's voice: straightforward, founder-first, and devoid of fluff.

• Proficient in understanding buyer behavior.

• Highly organized and accurate when managing a high volume of conversations (100-250 per day).

• Calm and strategic when addressing objections, with a focus on metrics.

• A background in online business, coaching, or startups is preferred.

🏝️ Benefits

• Opportunity to work closely with the CEO and gain insights into business operations.

• Flexible working environment that promotes work-life balance.

• Access to professional development resources and training.

• Potential for growth within the company as it expands.