Inbound Call Center Agent

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Manage incoming interactions for prominent brands

• Support customers with inquiries, service requests, account requirements, and product assistance

• Utilize guided systems and resources to provide exceptional customer service

• Uphold professionalism, accuracy, and brand consistency

• Offer schedule flexibility once certified

• Execute tasks from the assigned workspace

⛳️ Requirements

• High school diploma or GED

• Minimum age of 18 years

• Must be legally authorized to work in the United States

• U.S. resident (excluding CA, CO, CT, MA, MD, NY, OR, WA, WI)

• Competence in following detailed processes and meeting performance standards

• Excellent communication and active listening abilities

• Proficient in navigating computer applications and online tools

• Capability to work independently and adhere to schedules

• Previous experience in call centers or customer service is preferred

• Bilingual (Spanish/English) is a plus but not mandatory

• Familiarity with phone-based or computer-based support settings

🏝️ Benefits

• Flexible scheduling options available post-certification

• Paid training after successful client certification

• W2 employment structure ensuring payroll, protections, and stability

• Paid time off along with optional supplemental insurance (Aflac)

• Access to household telehealth services through MDLive

• Opportunities for performance-based incentives

• Career growth pathways into support, quality assurance, and leadership positions