Hospital Call Center Scheduler

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Respond to incoming patient scheduling calls while adhering to departmental service level objectives and address their inquiries satisfactorily.

• Effectively communicate with patients to accurately schedule, reschedule, or cancel their primary care provider appointment requests by following established scheduling protocols and tools.

• Collect and enter all necessary patient demographic and insurance information with precision.

• Employ professional communication etiquette and active listening skills to assist patients with their scheduling requirements.

• Foster a safe and trustworthy environment for patients by utilizing both scripted and unscripted communication techniques.

• De-escalate issues involving dissatisfied customers, providing patient assistance and support while escalating any arising problems to management.

• Navigate and utilize multiple software systems using dual monitors effectively.

• Maintain accurate and current information within the documentation system.

• Ensure confidentiality of account information and deliver exceptional customer service to all clients.

• Support other projects as assigned by management.

⛳️ Requirements

• Education: High School Diploma/GED is required. An Associate degree or Bachelor’s degree is preferred.

• Experience: A minimum of two years of related experience in a medical setting, or one year of prior healthcare call center or customer service experience, or three or more years of call center experience is needed. Basic healthcare knowledge is required.

• Proficient knowledge of Windows Office programs (Word, Excel, PowerPoint) and the ability to learn specialized computer applications.

• Professional and articulate communication style with the ability to multitask across several computer applications while conversing with a client.

• Exceptional attention to detail and accuracy in data entry is essential. Flexibility to swiftly adapt to new business environments is required. Must be able to work effectively in a remote team setting.

• Must reside in the United States.

• Preferred Skills: Ability to type at least 25 WPM.

• Technology requirements: Internet download speed of 100mbps and upload speed of 20mbps.

🏝️ Benefits

• Comprehensive medical, dental, and vision plans, along with flexible spending and health savings accounts.

• Income protection programs including life, accident, critical injury insurance, short- and long-term disability, and identity theft coverage.

• Tuition reimbursement, loan assistance, and 401(k) matching.

• Employee assistance program covering mental, physical, and financial wellness.

• Opportunities for professional development and growth.