Inbound Call Center Agent

This is a fully remote position, open to applicants in Louisiana.

📋 Description

• Manage incoming interactions for prominent brands

• Support customers with inquiries, service requests, account requirements, and product assistance

• Utilize guided systems and resources to provide top-notch customer service

• Uphold professionalism, accuracy, and alignment with brand standards

• Complete a comprehensive onboarding process, which includes client-specific assessments, a basic background check, and a certification course prior to starting service

⛳️ Requirements

• High school diploma or GED required

• Minimum age of 18 years

• Must be legally authorized to work in the United States

• U.S. resident, excluding states such as California, Colorado, Connecticut, Massachusetts, Maryland, New York, Oregon, Washington, and Wisconsin

• Capability to adhere to detailed processes and achieve performance standards

• Excellent communication and active listening abilities

• Proficient in navigating computer applications and web-based tools

• Ability to work autonomously and maintain accountability for schedules

• Previous experience in a call center or customer service role is preferred

• Bilingual proficiency in Spanish and English is advantageous but not mandatory

• Familiarity with phone-based or computer-based support environments is a plus

🏝️ Benefits

• Flexible scheduling options available after certification

• Paid training provided upon successful client certification completion

• W2 employment framework offering payroll, protections, and stability

• Paid time off

• Optional supplemental insurance available (Aflac)

• Access to household telehealth services through MDLive

• Incentives based on performance

• Opportunities for career progression into support, quality assurance, and leadership positions