Implementations Manager

📋 Description

• Take ownership of end-to-end implementation projects, ensuring adherence to timelines, scope, budget, and quality standards.

• Act as the main point of contact for clients, providing regular status updates, managing expectations, and proactively addressing risks and issues.

• Lead discovery sessions to comprehend client workflows and success criteria, translating these needs into a detailed implementation plan.

• Collaborate with internal technical teams to configure and validate ECFX Notice according to client specifications.

• Organize and conduct client onboarding and training sessions to promote adoption and independence.

• Keep precise project documentation (requirements, decisions, plans, and status) to ensure alignment and continuity throughout the project lifecycle.

• Identify and suggest appropriate add-on products in collaboration with the Sales and Customer Success teams.

• Foster continuous improvement by pinpointing process gaps, standardizing best practices, and enhancing operational efficiency.

• Relay implementation progress internally and proactively escalate risks to guarantee a seamless client experience.

⛳️ Requirements

• Bachelor’s degree in Business, Information Technology, or a related field (advanced degree is a plus).

• Over 5 years of project management experience, preferably in delivering SaaS implementations (experience in legal tech is advantageous).

• Familiarity with the legal technology ecosystem; knowledge of docketing and document management systems (DMS) is preferred.

• Excellent client-facing communication skills, capable of building trust with both technical and non-technical stakeholders.

• Proven ability to lead cross-functional teams and manage multiple projects simultaneously.

• Capacity to convert complex requirements into clear plans, milestones, and actionable steps.

• Highly organized and detail-oriented, demonstrating strong documentation practices.

• Comfortable working in fast-paced, dynamic environments; proactive problem-solver with good judgment.

• Customer-centric mindset with a history of providing high-quality client experiences.

• Familiarity with implementation/project tools (e.g., Jira, Smartsheet), documentation tools (e.g., Confluence), and CRM platforms (Hubspot) is preferred.

🏝️ Benefits

• Remote Flexibility: A fully remote role accommodating every US time zone, including Hawaii.

• Work-Life Harmony: Enjoy flexibility with our supportive approach to working hours.

• Comprehensive Coverage: Access a range of insurance options covering health, dental, vision, and life.

• Discretionary Time Off: We value work-life balance and offer an innovative discretionary time off (DTO) policy, allowing employees to take unplanned time off as needed, with supervisor approval.

• Employee Stock Options/401K: Opportunity to participate in the company stock option and 401K plan.

• Join the ECFX family to be at the forefront of legal industry innovation. Here, we're not just creating software but laying the groundwork for a more streamlined, accessible legal framework.