Implementation Support Specialist

This is a fully remote position, open to applicants in Arizona, +3 more states.

📋 Description

• Oversee and implement Performance Verifications, End User Training, and Go Live Support during implementation cases.

• Carry out administrative responsibilities accurately and promptly, including updating project notes, milestone dates in Summit, and managing expense reports.

• Comprehend customer requirements and cultivate relationships with key stakeholders within accounts.

• Clearly communicate the advantages of point-of-care testing.

• Showcase essential product features and conduct product demonstrations.

• Collaborate with lead IPMs to ensure the successful implementation and verification of Abbott products.

• Involve key personnel in redefining customer processes to enhance patient care.

• Handle multiple assignments across different locations.

• Provide solutions and develop contingency plans.

• Work effectively both independently and as part of a team.

• Build professional relationships with customers.

• Communicate information clearly and succinctly.

• Present confidently to senior management.

⛳️ Requirements

• A Bachelor's degree is preferred, ideally in Medical Technology, Nursing, Respiratory Therapy, or a related discipline.

• An Associate degree coupled with relevant experience will also be considered.

• 3 to 4 years of experience in the relevant field.

• Capability to manage multiple assignments across various geographies.

• Excellent organizational skills for effective planning and prioritization.

• Ability to devise solutions and contingency plans.

• Proficiency in Microsoft Office and Salesforce CRM.

• Willingness to travel up to 75% of the time, including overnight trips.

• Ability to work both independently and collaboratively within a team.

• Skill in developing professional customer relationships and demonstrating appropriate conduct.

• Driven by both personal and team success.

• Ability to convey information clearly and effectively.

• Strong analytical and critical-thinking abilities.

• Confidence in presenting to senior management.

• Familiarity with Emergency Departments, Free Standing Emergency Departments, and Urgent Care Centers is preferred.

🏝️ Benefits

• Opportunities for career advancement within an international organization where you can pursue your dream career.

• Complimentary medical coverage under the Health Investment Plan (HIP) PPO medical plan for eligible employees.

• Outstanding retirement savings plan with significant employer contributions.

• Tuition reimbursement options available.

• Freedom 2 Save student debt program.

• FreeU education benefit.

• Eligibility for a company car.

• Health and wellness benefits provided.

• Equal opportunity employer dedicated to fostering employee diversity.