Implementation Support Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Support the identification and documentation of benefit design requirements, ensuring accurate client-specific plan details for implementation.

• Input and maintain benefit design data within the Plan Intent Tool.

• Ensure the completeness, consistency, and accuracy of all data inputs.

• Oversee implementation activities related to product upsells for existing clients.

• Monitor necessary inputs, coordinate follow-ups, and aid in the timely execution of operational setup tasks.

• Assess implementation inputs for completeness, consistency, and adherence to established process guidelines.

• Assist in fulfilling requirements for member materials.

• Aid in the preparation and evaluation of member material requirements.

• Track assigned operational tasks, identify gaps or missing information, and escalate issues that need review or guidance.

• Organize information, keep track of open items, and provide status updates to implementation stakeholders.

• Maintain tracking systems, organize documentation, and assist with routine follow-ups on implementation items.

• Help facilitate a seamless transition from implementation to ongoing client account management.

• Undertake additional responsibilities and special projects as assigned by leadership.

⛳️ Requirements

• Bachelor's degree or a suitable combination of education, training, and experience.

• Two to three years of experience in pharmacy benefits, healthcare operations, benefit configuration, or implementation support.

• Strong comprehension of PBM plan design logic and the key attributes necessary for accurate plan setup.

• Excellent organizational skills and keen attention to detail.

• Capability to manage multiple tasks in a dynamic, fast-paced environment.

• Superior written and verbal communication abilities.

• Proficient in Microsoft Office Suite, including Excel, Word, and PowerPoint.

• Skilled in project management techniques and processes for managing tasks, timelines, follow-ups, and implementation deliverables.

• Ability to collaborate effectively within a team and work independently when necessary.

• Eagerness to learn and adapt to new processes and technologies.

• Familiarity with project management tools such as Smartsheet is preferred.

🏝️ Benefits

• Paid Time Off

• 401(k) program

• Health Insurance including Dental & Vision coverage

• Student Loan Reimbursement

• Health Savings Account

• Employee Assistance Program

• Remote work arrangement