Implementation Support Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide administrative and operational assistance for the implementation of pharmacy benefits.

• Gather benefit design specifications and meticulously document client-specific plan details.

• Input and uphold benefit design data in the Plan Intent Tool.

• Confirm inputs for thoroughness, consistency, and precision.

• Oversee implementation activities for product upsells to current clients.

• Monitor necessary inputs, coordinate follow-ups, and facilitate the timely completion of operational setup tasks.

• Assess implementation inputs for thoroughness, consistency, and adherence to established process standards.

• Aid in fulfilling requirements for member materials.

• Assist in the preparation and review of member material specifications.

• Supervise assigned operational tasks, identify gaps or missing information, and escalate matters needing review.

• Organize information, track outstanding items, and provide status updates to internal implementation stakeholders.

• Maintain trackers, organize files, and help with routine follow-ups related to implementation.

• Contribute to ensuring a seamless transition from implementation to ongoing client account management.

• Undertake additional responsibilities and special projects as assigned by leadership.

⛳️ Requirements

• Bachelor’s degree or an equivalent mix of education, training, and experience.

• Two to three years of experience in pharmacy benefits, healthcare operations, benefit configuration, or implementation support.

• Strong grasp of PBM plan design principles and the essential attributes needed for accurate plan setup.

• Exceptional organizational abilities and meticulous attention to detail.

• Capacity to handle multiple tasks in a dynamic environment.

• Outstanding written and verbal communication skills.

• Proficiency in Microsoft Office Suite, including Excel, Word, and PowerPoint.

• Knowledge of project management techniques and processes for managing tasks, timelines, follow-ups, and implementation deliverables.

• Ability to collaborate effectively within a team and work independently when necessary.

• Eagerness to learn and adapt to new processes and technologies.

• Familiarity with project management tools like Smartsheet is preferred.

🏝️ Benefits

• Paid Time Off

• 401(k) program

• Health Insurance including Dental & Vision coverage

• Student Loan Reimbursement

• Health Savings Account

• Employee Assistance Program

• Remote work